Auto Glass Outlet Last Updated: July 31, 2026

1. Acceptance of Terms

By accessing or using the website, products, or services offered by Auto Glass Outlet (“Company,” “we,” “us,” or “our”), you (“Customer” or “you”) agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services

Auto Glass Outlet provides auto glass replacement, repair, and installation services including but not limited to:

• Windshield replacement and repair
• Side and rear window replacement
• Sunroof / moonroof glass replacement
• ADAS (Advanced Driver Assistance Systems) calibration
• Mobile glass installation services

We reserve the right to refuse service to any customer at our sole discretion.

3. Appointments & Scheduling

• Appointments must be scheduled in advance via our website, phone, or email.
• Please arrive on time for your scheduled appointment. Late arrivals may result in rescheduling.
• Cancellations must be made at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee.
• We reserve the right to reschedule appointments due to weather conditions, part availability, or other unforeseen circumstances.

4. Pricing & Payment

• All prices are subject to change without prior notice.
• Quotes provided are estimates only and may vary based on the actual condition of the vehicle upon inspection.
• Payment is due at the time of service unless otherwise agreed upon in writing.
• We accept cash, major credit/debit cards, and insurance-direct billing (where applicable).
• Additional charges may apply for vehicle-specific hardware, moldings, clips, or special glass types (e.g., heated, acoustic, HUD-compatible).

5. Insurance Claims

• We work directly with most major insurance providers.
• It is the customer’s responsibility to verify coverage and deductibles with their insurance company before service.
• Auto Glass Outlet is not responsible for any claim denials or disputes between the customer and their insurance provider.
• Insurance reimbursements are subject to the insurer’s terms and policies.

6. Warranty

Glass & Parts: We offer a lifetime warranty against defects in materials and workmanship on all glass and parts supplied by Auto Glass Outlet for as long as you own or lease the vehicle.

Labor: Our installation workmanship is warranted against defects including water leaks and wind noise caused by improper installation.

Exclusions — The warranty does NOT cover:

• Damage caused by accidents, road debris, vandalism, or acts of nature
• Pre-existing vehicle damage (rust, broken frames, damaged pinch welds)
• Rock chips, cracks, or scratches that occur after installation
• Improper care or cleaning of glass
• ADAS recalibration performed by a third party

To make a warranty claim, please contact us with proof of original service receipt.

7. ADAS Calibration

Many modern vehicles require recalibration of Advanced Driver Assistance Systems (ADAS) after windshield replacement. Failure to recalibrate may affect safety systems such as lane departure warnings, automatic emergency braking, and adaptive cruise control.

• We strongly recommend ADAS recalibration where required by the vehicle manufacturer.
• Auto Glass Outlet is not liable for any ADAS malfunctions if the customer declines recalibration services.

8. Vehicle Condition & Pre-Existing Damage

• Customers must disclose any pre-existing damage to the vehicle before service.
• Auto Glass Outlet is not responsible for damage resulting from pre-existing conditions such as rusted frames, damaged seals, or deteriorated pinch welds.
• A condition report may be completed prior to service and is subject to customer acknowledgment.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Auto Glass Outlet shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
• Our total liability to any customer shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
• We are not responsible for personal items left in the vehicle during service.

10. Privacy Policy

Your privacy is important to us. By using our services, you agree to our collection and use of information as outlined in our Privacy Policy, which is incorporated herein by reference. We do not sell or rent your personal information to third parties.

11. Intellectual Property

All content on the Auto Glass Outlet website — including logos, images, text, and graphics — is the property of Auto Glass Outlet and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

12. Third-Party Links

Our website may contain links to third-party websites. Auto Glass Outlet is not responsible for the content, accuracy, or practices of any third-party sites and does not endorse them.

13. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes your acceptance of the new terms.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state/province in which the service is rendered, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in the courts of applicable jurisdiction.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Auto Glass Outlet

Email: info@autoglassoutlet.com

Phone: (301) 864-5555

Website:www.autoglassoutlet.com

Address: 5125 Lawrence Pl Hyattsville, MD 20781

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.